Apple Remote Access MultiPort Server Manuale Utente

This chapter provides a basic introduction to the Apple Remote AccessMultiPort Server, including all hardware, software, and network requirements.This

Attaching the serial devicesUse the Smart Serial 6 cable included with your expansion card to attach allserial devices. Attach a telephone line to eac

A, Bactivity log. See server activity logadding users to zone 79–81Add Users command 80Add Zone Access command 65. See also zone accessAdministrati

commandsAdd Users 80Add Zone Access 65Configure Ports 24Copy Log File As 73Create User As ‘User Name’ 40Delete User 67Export User List 46Import

external security. See third-party, external securityExternal Security Required for All Users option 21FFile menu 49, 73Ggreeting, server 85Guest U

opening User information window 51–52Open Port button 76“Open selected users” option 59, 61, 62, 63Open User command 51, 53, 55, 57Open Zone comma

security 14–16, 21setting up 13–44shutting down 92–93starting 17–22zone of 38, 43, 66server activity logarchived 73copying 73default filename f

user (continued)creating 34–44deleting, from User List 67disconnecting, from server 89–91guest 14, 40–44logging in on server and 44multiple, chan

Administrator’s GuideApple Remote AccessMultiPort Server

© 1996 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied,in whole or in part, without the written cons

Preface / vii1 Introducing the Apple Remote Access MultiPort Server / 1About the Remote Access MultiPort Server and Remote Access Manager / 2Req

3 Click OK.The Easy Install screen appears.4 Click Install.Note: Be sure to use Easy Install. Clicking Customize allows you to install thesoftware ele

Starting the Remote Access Manager software / 17Configuring the modem ports / 22Registering users / 32Sharing user database information with App

5Managing the Server / 69Working with the server activity log / 70Setting server activity log preferences / 70Displaying the server activity log

This guide provides all the information you need to set up and administer anApple Remote Access MultiPort Server on an AppleTalk network. Using Apple

m Chapter 5, “Managing the Server,” describes how to manage all aspects ofthe Remote Access MultiPort Server through the Remote Access Managerapplicat

This chapter provides information about and instructions for setting up basicremote access service—including setting server preferences, configuring t

About server securityYou can establish and control server security through a number of features inthe Remote Access Manager software:m user registrati

Requiring a callback number for users further ensures security because userscan only connect to the server using a telephone number that they haveprov

Security ZoneThe Security Zone feature prevents individuals from setting up an Apple RemoteAccess MultiPort Server or Apple Remote Access Personal Ser

Note: Example screens throughout this manual display “Third-Party Security”as the security module. This name does not refer to a specific product, but

2 Click Continue.The Server Preferences dialog box appears. If you have installed the RemoteAccess manager software on the same computer as an AppleSh

IMPORTANTReplacing an Administrative Password is difficult. If you recordyour administrative password, guard it carefully. If you lose or forget it, s

About the Remote Access MultiPort Server and Remote Access ManagerThe Remote Access MultiPort Server is a product that turns a computerrunning the Mac

m Number of Password Attempts Before User Disabled The number of timesa user can attempt to log in to the server without success before the user’sacc

5 If you have installed a third-party external security module and want to implement it,choose its name from the Module pop-up menu.External security

7 Click OK when you have finished entering information and selecting security options.If you do not enter an Administrative Password, the following wa

Dial-in Access allows dial-in and callback access on the same port. With thismethod, a user who does not have callback enabled is able to dial in andr

To configure the serial ports:1 Choose Configure Ports from the Server menu.The Port Configuration window appears. This window contains information ab

2 Click the triangle next to Modem Service (or double-click the line) to displayall port groupings. The two types of grouping are the ports on an expa

3 Click the triangle next to the port grouping (or double-click the line) to display the name,status, and configuration of each port.The port name is

4 Select the port you want to configure by clicking it.The Open button becomes active. Initially ports are turned off; that is, they areinactive. Once

5 Click the Open button.The Port window appears for the port you selected. The name of the portappears in the title bar.Note: You can also double-clic

9 Turn the modem speaker on or off by clicking the On or Off button.When the modem speaker is on, you can hear when the modem is making aconnection wi

The administrator uses Remote Access Manager software to set up and administer the server.Users can access their offices from home or on the road.Abou

13 Click the close box to close the Port window.The Port Configuration window is still visible. Now that you’ve configured theport, you must turn it o

The status of each port is indicated as On, Off, or Error. If Error appears, aconfiguration problem exists, and you should refer to the server activit

Registering usersOnce you have configured the ports, you should register users and select dial-inand callback options for them. There are several ways

IMPORTANTSince AppleShare Admin and Remote Access Manager use thesame user database, you cannot run both applications at the same time. However,if you

The following table shows the meanings of the icons that appear on the User List.Icon MeaningA new user created in Apple Remote AccessUser converted f

2 Enter the user’s name.For sorting to work properly, enter user names first name first (for example,Joe User).3 Type a password in the Password text

9 If you want to require callbacks, click the Call Back at # checkbox and type in thecallback number.The callback number is the telephone number provi

10 If you selected an external security module in the Server Preferences dialog box, thename of the module appears in this dialog box with a checkbox

If you want to limit zone access, select Only Zones Listed or All Zones Except Listed.If you choose Only Zones Listed or All Zones Except Listed, a di

13 Select one or more zones and click Add to add these zones to the Zone List in the Userinformation window.You can change the contents of a user’s Zo

Requirements for using the Remote Access MultiPort ServerThe following sections list the minimum hardware, software, and networkrequirements for using

Creating a user with another user’s settingsTo save time, you can create one or more users with the same settings, basedon a user that you have previo

To set Guest User access options:1 Display the User List by choosing Show User List from the Users menu.2 Select Guest User in the User List and click

3 Click the Dial-In Access Enabled checkbox.If you want to revoke Guest access at a later time, you can deselect this option.Note: If you want to prov

If you choose the Only Zones Listed option, a dialog box appears from whichyou can select the one zone to which guests will have access.6 If necessary

7 Click Save.The guest account now includes basic security attributes. For information aboutchanging zone access, refer to Chapter 4.8 Click the close

This chapter provides all the information you need for managing the User List.The topics covered include exporting and importing a User List, displayi

Exporting a User ListYou can export the User List into a tab-delimited text file, which you can thenimport to another server.To export the User List:1

The following is a list of the headers included in the export file and their meanings.Header MeaningName User name.Password User password. Not exporte

Importing User List informationYou can create a tab-delimited text file containing user information, such asnames, passwords, and login access, and th

To import the information in this sample file to the current User List, use theImport User List command from the File menu. Once you begin the importo

Network requirementsConnect your Remote Access MultiPort Server to an AppleTalk network usingthe same type of networking software and cable as used wi

Ignore When Ignore is selected, any record in the imported file that matchesan existing record in the User List is skipped, and import continues with

Opening a User information windowYou can access a User information window from the User List window or byusing the Open User command in the Users menu

2 Click the Open button in the User List window or choose Open User from the Users menu.The User information window appears.Note: You can also double-

To change login options:1 Select a user from the User List.2 Click the Open button in the User List window or choose Open User from the Users menu.The

m Maximum connection time Enabling this option allows you to enter amaximum time (in minutes) for which the user can be connected to the server.The de

Changing security optionsSecurity options include a callback number and an external security module.Recall that users must have a client security modu

m Third-Party Security Enabling external, third-party security requires thatthe user be validated by the security module on the server each time he o

Changing zone accessThe section “Creating a New User” in Chapter 3 describes the different typesof zone access you can select for users. Zone access d

3 Select one or more zones in the Zone List.4 Click the Remove button.The zone is removed from the user’s zone list.5 Click Save.58 Chapter 4 / Managi

Changing settings for multiple usersThe previous sections describe how to change settings for a single user byopening the User information window and

SNMP AppleTalk Transport v.1.0 is not compatible with the MultiPort Server.If you have SNMP AppleTalk Transport v.1.0 installed, remove it. If youinte

Allowing users to change their passwordsYou can decide whether or not selected users can change their passwords foraccessing the server.To enable or d

Requiring a new password at login timeAs an added security measure, you may want to require that some users changetheir passwords at the time they log

Changing the maximum connection timeUsing the Set Max Connection Time command, you can change the setting ofthe Maximum Connection Time option in the

Changing callback accessSetting callback options allows you to provide an additional layer of security.The server must be able to access the telephone

Enabling or disabling external security You determine the type of external security by selecting the module in theServer Preferences dialog box. You c

5 Click OK to save the new external security setting for the selected users.If you selected the “Open selected users” option, each selected Userinform

Removing zone accessYou can remove access to a zone or set of zones for a set of users with theRemove Zone Access command in the Users menu.To remove

Deleting users from the User ListYou can delete users either through the User List window or by using the DeleteUser command in the Users menu.To dele

This chapter provides all the information you need for managing the server.The following topics are covered: working with the server activity log,disp

This chapter provides step-by-step instructions for getting your Apple RemoteAccess MultiPort Server ready to work, from preparing the server computer

Working with the server activity logThe server activity log records all activity on the server. You can use this log todocument the users who connect

2 Click the Destination button to enter a name for the log and a location in which to archivethe log.The default filename is Remote Access Log, but yo

5 Choose a time interval from the pop-up menu: Day, Week, or Month.At the interval you select, the contents of the server activity log are exported to

To display the server activity log:1 Choose Show Server Log from the Server menu.The server log appears in its own window. Errors are indicated by ane

Printing the archived log fileFollow these instructions for best results when printing a log file that you havesaved on a disk.1 Open the file using S

To display port activity:1 Choose Show Port Activity from the Server menu.The Port Activity window appears. This window contains a list of all ports,

2 Select a port for which you want to display information.The buttons at the top of the window become active. If you select a port towhich no users ar

Working with the Zone ListIn Chapters 3 and 4 you learned how to add and remove zone access using theUser information window, the User List, and the A

2 Select a zone from the Zone List.The Open button becomes active.3 Click the Open button in the Zone List window, double-click the zone name, or choo

Adding users to a zoneTo provide users with access to a zone on your network, you must add them tothe User List for that zone. This method is an alter

Preparing the server computerSet up the server computer exactly as you would any other computer runningthe Mac OS, giving extra consideration to the s

2 Select the zone to which you want to add users and click Open.The Zone window appears.3 Click the Add button in the Zone list or choose Add Users fr

Note: If you add users who have This Macintosh Only selected in their Userinformation windows to the list, their zone access automatically changes to

Removing users from a zoneTo remove users from a zone on your network, you must remove the users’names from the zone’s User List. This method is an al

2 Select the zone from which you want to remove users and click Open or choose OpenZone from the Zones menu.The User List for the zone appears.3 Selec

4 Click the Remove button or choose Remove Users from the Zones menu.The users are deleted from the User List for the zone.The Save and Revert buttons

Sending information to usersYou can send information to users in two ways: using the server’s greeting orsending a message directly to connected users

Sending a message to connected usersWhen displaying the Port Activity window, you can send a message toselected users.To send a message to connected u

2 Select a port that has users connected.The buttons at the top of the window become active.3 Click the Send Message button.A dialog box appears in wh

Locking the serverLocking the server prevents unauthorized individuals from accessing most serverwindows or menus by closing all windows but leaving t

Disconnecting users from the serverYou can disconnect users through the Port Activity window only. Todisconnect users from the server:1 Choose Show Po

Installing expansion cardsThe number of expansion cards that you can install in the server computerdepends upon the number of slots available in the c

2 Select the ports from which you want to disconnect users.The buttons at the top of the window become active.3 Click the Disconnect User button.The D

4 Enter the number of minutes until the users will be disconnected.If you do not enter a number, but leave the default value, 0, and click OK, thesele

Shutting down the serverYou can easily notify users of a shutdown and then shut down the server usingthe Shut Down Server command.Note: If possible, y

3 Enter a message to users, such as when the server will again be available or the reasonfor the shutdown.4 Click OK.The message is sent to all connec

This appendix discusses problems you may encounter while using theApple Remote Access MultiPort Server and offers suggestions for solvingthese problem

Server activity log error messagesWhenever you’re troubleshooting, check the server activity log for errors, whichare indicated by an exclamation poin

Connection attempt failed: incorrect password.After a number of attempts, the user making the call did not enter a correct password.Listen error occur

Information displayed by Remote Access Manager appears to be incorrect. For instance, aUser information window shows that the user has access but he o

Clients are unexpectedly disconnected.m Contact the device manufacturer to be sure that the most current scripts arebeing used by both client and serv