Apple Remote Desktop 2.2 Manuale Utente Pagina 19
- Pagina / 116
- Indice
- SEGNALIBRI
Valutato. / 5. Basato su recensioni clienti
Chapter 1 Using Apple Remote Desktop 19
Providing Help Desk Support
When a user is having trouble, ARD provides several ways to interact with the user and
his or her computer to diagnose and fix the problem.
Requesting Help
A user can discreetly notify you of the problem by sending a request for help using an
ARD text message.
Users initiate requests using the commands in the menu that appears when they click
the ARD icon in the menu bar. A notification on the administrator computer alerts you
to the message, and you can use several techniques to obtain more information or
troubleshoot the problem.
Chatting With the User
Conduct two-way ARD text communication with the user to obtain more information.
Screen Monitoring
Use ARD to observe the user’s screen if you need more details to understand the
problem.
Marketing department Engineering department
Copy
items
Administrator
computer
Control, observe, and
share screens
Use
text chat
- Apple Remote Desktop 1
- Administrator’s Guide 1
- Contents 3
- About This Book 5
- Notation Conventions 6
- Preface 7
- About This Book 7
- Using Apple Remote Desktop 9
- 10 Chapter 1 10
- Deploying Software 11
- 12 Chapter 1 12
- Chapter 1 13
- Using Apple Remote Desktop 13
- Taking Inventory 14
- 16 Chapter 1 16
- Housekeeping 17
- Supporting Users 18
- Providing Help Desk Support 19
- Interacting With Students 21
- Finding More Information 23
- Setting Up 25
- Computer 26
- Chapter 2 Setting Up 27 27
- 28 Chapter 2 Setting Up 28
- Chapter 2 Setting Up 29 29
- Chapter 2 Setting Up 31 31
- Chapter 2 Setting Up 33 33
- Chapter 2 Setting Up 35 35
- 36 Chapter 2 Setting Up 36
- Chapter 2 Setting Up 37 37
- Understanding Access Types 38
- 40 Chapter 2 Setting Up 40
- Chapter 2 Setting Up 41 41
- ARD Guest Access 42
- Command-Line ssh Access 42
- Chapter 2 Setting Up 43 43
- OpenWBEM Access 44
- Chapter 2 Setting Up 45 45
- Chapter 2 Setting Up 46 46
- Chapter 2 Setting Up 47 47
- Setting Up the Network 48
- Getting the Best Performance 49
- Maintaining Security 50
- Chapter 2 Setting Up 51 51
- 52 Chapter 2 Setting Up 52
- Administering Computers 53
- Making a New Scanner 56
- Making and Managing Lists 57
- Installing Software Using ARD 58
- • Don’t prompt 61
- Upgrading Software 62
- Copying Files 63
- Copying Using Drag and Drop 64
- Creating Reports 66
- Comparing Software 68
- Auditing Hardware 70
- • Product Name and ID 71
- • Vendor Name and ID 71
- • Device Speed 71
- • Bus Power Amps 71
- • Slot location 72
- • Size, type, and speed 72
- • Slot name 73
- • Vendor’s and device’s IDs 73
- • ROM revision 73
- Changing Report Layout 75
- Exporting Report Information 76
- Maintaining Systems 77
- Emptying the Trash 78
- Setting the Startup Disk 78
- Managing Computers 79
- Opening Files and Folders 80
- Opening Applications 80
- Putting a Computer to Sleep 81
- Waking Up a Computer 81
- Locking a Computer Screen 82
- Unlocking a Computer Screen 82
- Logging Out the Current User 83
- Restarting a Computer 83
- Automating Functions 84
- Scheduled Tasks 86
- Button Definition 87
- UNIX Shell Commands 88
- Interacting With Users 93
- Controlling 94
- Controlling ARD Clients 95
- Controlling VNC Servers 96
- Observing 97
- Forward and 98
- Back buttons 98
- Fit to Window 98
- Observing a Single Computer 99
- Observing Multiple Computers 99
- Sending Messages 100
- Sharing Screens 102
- Reference 105
- ARD Status Icons 106
- TCP and UDP Port Reference 106
- System Overview Report 107
- Storage Report 109
- Memory Report 110
- PCI Cards Report 110
- FireWire Devices Report 111
- USB Devices Report 111
- Network Interfaces Report 111
- PostgreSQL Schema Sample 114
- Appendix A Reference 115 115
Prodotti e manuali riguardandi Software Apple Remote Desktop 2.2
Software Apple Logic Pro 8 TDM Manuale Utente
(15 pagine)
(15 pagine)
Software Apple MainStage 3 Manuale Utente
(167 pagine)
(167 pagine)
Software Apple Color 1.0 Manuale Utente
(364 pagine)
(364 pagine)
Software Apple Soundtrack Pro 2 Manuale Utente
(566 pagine)
(566 pagine)
Software Apple iWeb Manuale Utente
(36 pagine)
(36 pagine)
Software Apple Motion 3 New Features Manuale Utente
(138 pagine)
(138 pagine)
Software Apple iDVD 6 Manuale Utente
(48 pagine)
(48 pagine)
Software Apple Aperture 3.5 Manuale Utente
(526 pagine)
(526 pagine)
Software Apple Remote Desktop 2.2 Manuale Utente
(126 pagine)
(126 pagine)
Software Apple Final Cut Express 4 Manuale Utente
(115 pagine)
(115 pagine)
(530 pagine)
Software Apple iDVD 5 Manuale Utente
(38 pagine)
(38 pagine)
Software Apple Shake 4 Tutorials Manuale Utente
(260 pagine)
(260 pagine)
Software Apple Loops Utility Manuale Utente
(18 pagine)
(18 pagine)
Software Apple Shake 4 Manuale Utente
(105 pagine)
(105 pagine)
Software Apple Logic Express 8 Manuale Utente
(112 pagine)
(112 pagine)
© 2020, manymanuals.it. Tutti i diritti riservati | 0.049 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Commenti su questo manuale